Privacy Policy

Last updated: December 2025

Jules ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our reminder calling service.

What we collect

• Account information: Name, email address, and username
• Phone number: To deliver reminder calls to you
• Task data: Your reminders, scheduled times, and preferences
• Google Calendar data: If you enable calendar sync, we access your calendar events to create reminders (read-only access)
• Call metadata: Call duration, status (answered/missed), and timestamps — we do not record call audio

How we use your data

• To call you with reminders at your scheduled times
• To sync with your Google Calendar (if enabled)
• To improve our service reliability and user experience
• To communicate important service updates

Third-party services

To provide our calling service, your data is processed by trusted third-party providers:

• Vapi: AI voice assistant platform that powers our reminder calls. Vapi may process your phone number and task content to deliver personalized reminders. Vapi Privacy Policy
• Twilio: Telecommunications provider that routes calls to your phone. Twilio Privacy Policy
• Supabase: Cloud database where your account and task data is stored. Supabase Privacy Policy
• Google: If you sign in with Google or enable Calendar sync. Google Privacy Policy
• PostHog: Product analytics to help us understand how our service is used and improve your experience. We track page views and interactions but do not sell this data. PostHog Privacy Policy

International data transfers

Our service providers operate globally, which means your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place through standard contractual clauses and service provider agreements.

Data retention

• Active accounts: We retain your data for as long as your account is active
• Deleted accounts: Your data is deleted within 30 days of account deletion
• Call logs: Retained for 90 days for service quality and troubleshooting

Your rights (GDPR & UK GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, you have the following rights under GDPR:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent, you may withdraw at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Legal basis for processing (GDPR)

• Contract: Processing necessary to provide you with our reminder service
• Consent: For Google Calendar integration and optional features
• Legitimate interests: To improve our service and prevent abuse

What we don't do

• Sell your data to third parties
• Share your phone number with advertisers
• Record or store audio from your calls
• Use your data for purposes unrelated to our service

Security

We use industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication, and access controls to protect your personal data.

Children's privacy

Jules is not intended for users under 16 years of age. We do not knowingly collect personal data from children.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service.

Contact

For privacy questions, data requests, or concerns, contact us at:
[email protected]